Shipping
We aim to process all orders as quickly as possible.
Typical order processing:
Estimated delivery:
- 2–7 business days (depending on destination)
Delivery times may vary during holidays, promotions, or due to courier delays.
Customers will receive tracking information whenever available.
Incorrect Address
Please ensure your delivery details are accurate before placing your order.
Street24 cannot be held responsible for delays caused by incorrect shipping information.
Failed Deliveries
If delivery cannot be completed due to unavailable recipients, incorrect addresses, or repeated failed delivery attempts, additional shipping charges may apply.
Returns
We accept return requests for eligible products within 7 days of delivery.
Returned products must:
- Be unused
- Be in original packaging
- Include all accessories
- Be in resalable condition
Certain products may not be eligible for return due to hygiene, safety, or promotional reasons.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery along with photos of the product and packaging.
We will investigate and arrange a replacement or refund where applicable.
Refunds
Approved refunds are processed using the original payment method whenever possible.
Processing times may vary depending on payment providers or banks.
Shipping charges are generally non-refundable unless the return results from our error.
Contact Us
We’re always here to help.
Whether you have questions about your order, shipping, products, or returns, our support team is ready to assist you.
Customer Support
Business Hours
Monday – Saturday
9:00 AM – 6:00 PM
Support
Email: support@street24.store
Phone / WhatsApp: +971 56 303 6546
Response Time
We aim to respond to all customer inquiries within 24 business hours.
For faster assistance, please include:
- Order Number
- Full Name
- Registered Phone Number
- Description of your inquiry
Thank you for choosing Street24. We appreciate your trust and look forward to serving you.
