RETURN & REFUND POLICY – STREET24

Street24
Address: Infopark, Cherthala, Kerala
Email: support@street24.store
Phone: +91 62 38 732121

Last Updated: April 2026


πŸ›οΈ OUR RETURN POLICY

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be in the same condition as received
  • Be unused and unworn with original tags
  • Be in original packaging
  • Include proof of purchase

Note: An unboxing video is highly recommended for faster resolution of any damage or return claims.


πŸ“© HOW TO START A RETURN

To initiate a return, contact us:

Once your request is reviewed and approved, we will share return instructions.

Important: Returns without prior approval will not be accepted.


🚚 RETURN SHIPPING

Return shipping charges may apply depending on the case. Details will be shared during the approval process.


⚠️ DAMAGES & ISSUES

Please check your order upon delivery.

Contact us within 48 hours if:

  • The item is damaged or defective
  • You received the wrong product

Sharing images or an unboxing video will help us resolve your issue faster.


🚫 NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Perishable goods (food, flowers, plants)
  • Personal care and hygiene products
  • Custom or personalized items
  • Hazardous materials or flammable liquids/gases
  • Sale items and gift cards

If you’re unsure, please contact us before placing your order.


πŸ”„ EXCHANGES

We offer exchanges only in cases of:

  • Damaged items
  • Defective products
  • Incorrect items received

Exchange requests are subject to product availability.


πŸ’³ REFUNDS

Once we receive and inspect your returned item:

  • You will be notified of the approval status
  • If approved, the refund will be issued to your original payment method

Refund Timeline: 8–15 business days (may vary depending on your bank or payment provider)

If your refund is delayed beyond this period, please contact us.


❓ NEED HELP?

For any return or refund-related queries:

Shopping cart0
There are no products in the cart!
0